ClickSnappy Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
- How to complain
Contact Details
This section sets out the methods you can use to contact us regarding your personal data.
Email
richard@clicksnappy.co.uk
What Information We Collect, Use, and Why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Payment details (including card or bank information for transfers and direct debits)
Website user information
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We require name and contact details in order to respond to queries.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
I require name and contact details in order to respond to queries.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where We Get Personal Information From
Directly from you
How Long We Keep Information
In line with the UK GDPR principle of Storage Limitation, we only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and any applicable legal requirements.
We apply the following retention schedules based on the type of data we hold:
Data Category: Initial Contact & Free Health Check Data
Purpose of Processing: To respond to your enquiry, provide the free assessment, and follow up to offer a paid service.
Retention Period: 12 months from the date of the last communication.
Lawful Basis for Period Chosen: Necessary for our Legitimate Interest (lead management and sales pipeline).
Data Category: Client Service Data (Audit/Contract)
Purpose of Processing: To fulfil the terms of a contract (Audit delivery or ongoing DIFM service) and maintain service history.
Retention Period: 6 years from the end of the contract or service period.
Lawful Basis for Period Chosen: Legal Obligation (HMRC requirement to keep financial records/contracts).
Data Category: Financial Records (Invoices, Payments)
Purpose of Processing: Required for tax and financial auditing purposes.
Retention Period: 6 years from the end of the last company financial year they relate to.
Lawful Basis for Period Chosen: Legal Obligation (HMRC and Companies Act requirements).
Data Category: Website Usage Data (Google Analytics)
Purpose of Processing: To monitor website performance and identify technical issues.
Retention Period: 26 months (as set in our analytics settings), after which data is automatically deleted or anonymised.
Lawful Basis for Period Chosen: Necessary for our Legitimate Interest (website improvement).
Deletion and Destruction
When the retention period expires, we will securely delete or anonymise your personal data. If, for any technical reason, we cannot delete it, we will ensure that appropriate safeguards are put in place to prevent any further use of the data.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 09/12/2025